Frequently asked questions and other useful information.
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What airport should I fly into?
Orlando International Airport (MCO) which has direct flights in and out daily from all major airports and is approximately 30 minutes from the Walt Disney World Swan and Dolphin resort.
What time should I schedule my flight to arrive?
For an All-Access Pass, we recommend arriving no later than 3:00 PM Thursday. This will give you time to check into the hotel, stop by registration to grab your badge and get ready for the kickoff Welcome Reception which starts at 7:00 PM.
If you're attending a pre-conference workshop Thursday, we recommend you fly in Wednesday evening.
What time should I schedule my flight to depart?
The conference concludes Saturday at 4:00 PM. If you promptly collect your bags and head to the airport, you can safely catch any flight departing after 7:00 PM.
Note: You can take advantage of the discounted group hotel rate up to three days after the conference if you'd like to extend your stay!
Does the resort have an airport shuttle?
The resort does have an airport shuttle, and we recommend using Uber or Lyft. Taxi, van, towncar and limousine transportation is also available 24-hours through Mears Transportation, located in the lobby of the Walt Disney World Swan and Dolphin Hotel. Reservations are required.
What's included in my registration?
Why do I need to register using a unique email?
It's required to create a unique login for the conference app you'll use to build your agenda. It also ensures all attendees receive meeting communication.
How do I update attendee registration information?
You can email us to switch a registration to another employee in your practice prior to January 31.
How do I add a Pre-Conference Workshop to my existing registration?
Email our team! No fees apply, just pay the ticket price difference. Deadline to add is January 31 unless they sell out before.
Can I cancel my registration?
Yes, cancellations prior to October 31 will receive a full refund. Cancellations from November 1- December 31 will receive a 50% refund, and no refunds will be issued on or after January 1, 2022.
Reminder: you can transfer your registration to another employee within your practice prior to January 31 free of charge.
What airport should I fly into?
Orlando International Airport (MCO) which has direct flights in and out daily from all major airports and is approximately 30 minutes from the Walt Disney World Swan and Dolphin resort.
What time should I schedule my flight to arrive?
For an All-Access Pass, we recommend arriving no later than 3:00 PM Thursday. This will give you time to check into the hotel, stop by registration to grab your badge and get ready for the kickoff Welcome Reception which starts at 7:00 PM.
If you're attending a pre-conference workshop Thursday, we recommend you fly in Wednesday evening.
What time should I schedule my flight to depart?
The conference concludes Saturday at 4:00 PM. If you promptly collect your bags and head to the airport, you can safely catch any flight departing after 7:00 PM.
Note: You can take advantage of the discounted group hotel rate up to three days after the conference if you'd like to extend your stay!
Does the resort have an airport shuttle?
The resort does have an airport shuttle, and we recommend using Uber or Lyft. Taxi, van, towncar and limousine transportation is also available 24-hours through Mears Transportation, located in the lobby of the Walt Disney World Swan and Dolphin Hotel. Reservations are required.
What is the dress code?
Comfortable shoes and casual attire are recommended for both events taking place outside. We advise you to check the weather prior to arrival, as a jacket may be needed. Also don't forget a mask.
How do I purchase guest tickets?
Guests tickets are available for purchase during the registration check-out process. If you've already registered for the meeting and would like to purchase guest tickets, please email us.
Are kids welcome?
We leave this decision to parents. Both events are geared towards adults and include an open bar. If your guest is under 21, you will need to email us to let us know.
What is the dress code?
Business casual. We recommend bringing a jacket as meeting rooms may be cold in addition to our outdoor events and don't forget a mask.
What do I need to bring?
We will provide a pen and notebook at check-in. If you prefer to take notes on a tablet or laptop, feel free! Just don't forget your charger.
Can I log into my software to make live changes during the meeting?
Absolutely! However not required and as a reminder changes made during the meeting may impact users back at the office using the system. If you are server-based, please make sure you have proper remote access set up. We will not be able to assist with this on site.
Will there be WiFi?
Yes, complimentary WiFi will be available throughout the meeting space.
What is the dress code?
Comfortable shoes and casual attire are recommended for both events taking place outside. We advise you to check the weather prior to arrival, as a jacket may be needed. Also don't forget a mask.
How do I purchase guest tickets?
Guests tickets are available for purchase during the registration check-out process. If you've already registered for the meeting and would like to purchase guest tickets, please email us.
Are kids welcome?
We leave this decision to parents. Both events are geared towards adults and include an open bar. If your guest is under 21, you will need to email us to let us know.
Check out our COVID-19 information page for the latest updates.
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